Categories of personal data that FAIRY CAVE processes.
Your contact information – names, postal address, mobile or landline phone number, email address.
Your IP address.
Order details, including payment method and transaction number.
History of your order.
Service information: any communication and correspondence between you and our customer service department.
In limited and exceptional cases, we may ask you to provide us with additional details about your identity in order to verify your identity.
In limited cases, we may invite you to provide us with your photos, videos and more. and in case you expressly express your desire to participate in any of our lotteries, campaigns or other events.
FAIRY CAVE reserves the right to receive customer satisfaction surveys. Participation is always an option at will.
FAIRY CAVE does not process or retain data from bank cards or other financial tools.
Legality of processing
FAIRY CAVE will process your personal data necessary to fulfill your purchase contract on our website.
FAIRY CAVE will process your personal data necessary to comply with the requirements imposed by financial or other national laws.
We process your personal data for the following purposes:
For the purposes of an accurate and correct execution and delivery of your order.
For the purposes of clear and accurate communication with you about the status of the order.
For warranty purposes within the warranty period of the products.
For the purposes of customer satisfaction surveys and loyalty programs.
For tax and accounting purposes – to enable us to report and account for our sales.
In extraordinary circumstances, FAIRY CAVE may process additional identifying information to prevent financial fraud or identity theft.
As an exception, FAIRY CAVE may handle additional data, such as photos, videos, etc., for purposes of different campaigns or lotteries, only when customers explicitly wish to participate.
In order to send our newsletter and promotional material only in cases where customers agree to it.
The period in which your personal data is stored:
The personal data you provided during registration on our website, stores FAIRY CAVE, until your account is active.
FAIRY CAVE retains your personal data during the production and delivery of the products you have ordered for the period specified in the return conditions but not longer than 2 years or for the period necessary to fulfill the warranty liability.
If we request additional data to verify your identity, we will retain this data, unless the legal requirement for its retention is no longer available. If personal data is collected for the purposes of specific campaigns, lotteries and other promotions, the period of processing will be indicated in each case and participants will be informed accordingly.
Possible recipients of your personal information:
FAIRY CAVE does not provide your personal information to third parties unless special law requires it or in the following cases:
FAIRY CAVE provides your name, address and telephone number to the courier company that supplies your product.
In extraordinary circumstances, FAIRY CAVE may verify your personal information with payment service providers in order to prevent financial fraud or identity theft.
When a special law requires it, FAIRY CAVE transfers the necessary personal data to the competent tax authorities and other public authorities, as well as to accounting service providers.
Rights of the data subject – at any time, you have the right to:
Request access to your personal data that FAIRY CAVE processes and obtain a copy of it.
Request deletion of your personal data (the right to be forgotten) if you consider that the processing is no longer necessary for the purposes for which it is collected. Please note that this right cannot be exercised in the event that a special law expressly provides for the maintenance of this data for a specific period.
To request the correction of inaccurate personal data in cases where they do not correspond to the truth.
To exercise any of the above rights, simply send an email with your request to our contact page or send an email to firstname.lastname@example.org we will respond as soon as possible.
At any time, if you are concerned that your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection supervisory authority below.
Our recommendations to you to protect your data:
Keep your password safe and do not share it with third parties. When using a public computer (such as a library or a callshop), always make sure you have logged out of your account before turning off the computer.
FAIRY CAVE guarantees that it will not contact third parties other than those specified in this privacy statement about your order.
FAIRY CAVE ensures that it does not require customers to disclose their password when using the website. FAIRY CAVE does not require customers to disclose their bank accounts or other financial tools. Any request made by phone, chat or email should be ignored.
If someone made such a request, contact FAIRY CAVE immediately.
How do we protect your personal data?
FAIRY CAVE guarantees that all administrative, technical and physical measures taken to protect your personal data from accidental, unlawful or unauthorized processing, destruction, loss, access, disclosure or use.
FAIRY CAVE has created its own internal ethical rules for the processing of personal data and our employees have received special training on the general principles of the Right to Protect Personal Data, as well as the specific obligations of companies and their employees with respect to the correct application of the GDPR.
We protect our website and other information systems by using the latest technical and organizational measures against loss, destruction, access, modification or distribution of your data by unauthorized persons. Irrespective of regular checks, please note that guaranteed protection against all threats cannot be fully guaranteed anywhere.
Who is responsible for the processing of your personal data?
All legal entities of the FAIRY CAVE Group work as Joint Administrators within the meaning of the General Data Protection Regulation – (EU) 2016/679 – Art. 26.
If you request a file from our website, certain access data is stored according to standard.
This data record consists of:
The page from which the file was requested.
The name of the file
The date and time of the request
The duration of the access
The amount of data transferred
the access status (file transferred, file not found, etc.)
A description of the type and version of the Internet browser used
The operating system installed
The screen resolution and color depth.
In addition, personal data will only be saved if you provide it to us yourself, e.g. during a registration process or the conclusion of a contract. More information on this can be found under the heading “Voluntary data entry”.
In some areas of our website, FAIRY CAVE reserves the right to use so-called cookies, which serve to make our offer more user-friendly, more effective and more secure. Cookies are small pieces of information that are stored on your computer and remembered by your browser. Cookies do not cause any damage to your computer, nor do they contain viruses. Most of the cookies we use are so-called “session cookies”. At the end of your visit (session), they are automatically deleted from your hard drive. Other cookies remain on your computer, which allows us to recognize your computer on your next visit so that you do not have to fill out order forms again, for example.
The information contained in cookies is used to facilitate the use of our pages and to adapt our website to your needs. We recommend that you do not disable cookies in your browser, as this will prevent you from moving freely from page to page and enjoying the benefits of all the features of the fairycave.net website.
VOLUNTARY DATA ENTRY
You can use the fairycave.net website without providing any personal information. However, you will need to provide certain information in the case of a possible purchase of products offered on the website, in order to make the payment and process your order. We use this data for internal order processing and, if necessary, transfer it to third parties for this purpose. To the shipping company in charge of the delivery, we transfer the data necessary to deliver the product (name, address, and, if applicable, telephone number in order to coordinate delivery dates). For payment processing, it may be necessary for us to transfer your payment data (your debit or account number) to our bank. However, these third party providers are obliged to treat the data received confidentially and to use it exclusively for the purposes of the service and to carry out the transaction we have commissioned from you.
If you subscribe to our electronic newsletter, we will send you information about our company, messages for advertising purposes and information about our products to the e-mail address you have left when registering.
In your customer account, you can check the status of your active orders and change your customer data and password. As soon as your order has been processed and shipped, you can request at email@example.com at any time the deletion of your personal information, by sending an email to firstname.lastname@example.org, you can subscribe to our newsletter.
Please note that FAIRY CAVE may collect non-personal information about you, even if you do not make any purchase of products on the website (see section “Cookies”).
We secure our website and other systems through technical and organizational measures against loss, destruction, access, modification or distribution of your information to unauthorized persons. However, despite regular checks, it is not possible to provide complete protection against all risks.
REVOCATION AND INFORMATION
You may at any time revoke your consent to the storage and processing of your data, correct the data stored by us, receive information or request the deletion of your data. Upon request, we will inform you at any time free of charge and in full about the existing data stored about you and your company. All you need to do is send us a short message via our contact page or to the e-mail address email@example.com. If contractual or legal retention obligations prevent the deletion, we will block the data.
Responsible for data processing is:
MARIA BELÉN MAYOR DE HARO
Águilas (Murcia) 30880
Other details regarding the responsible office can be found in the Legal Notice section.
If you have any questions about the privacy policies and practices of FAIRY CAVE, please feel free to contact our customer service department by email at firstname.lastname@example.org or fairycave.net